Students are required to cancel their scheduled lesson at least 24 hours in advance. If a student fails to cancel within the 24-hour window more than 3 times, I reserve the right to discontinue providing services to that student.
Students who are more than 15 minutes late to their scheduled lesson will be considered a no-show, and the session will be forfeited without refund.
Students may reschedule their lesson up to 2 days before the scheduled date. Rescheduled lessons must be completed within 3 weeks from the original scheduled date. For example, if a lesson is rescheduled from December 1st, it must be completed by December 21st.
In the event that I, the tutor, need to cancel, we'll reschedule at a time that is convenient for you.
Exceptions to this policy may be made at the discretion of the tutor.
Contact me or at katieschineseguide@gmail.com if you have any questions or concerns about cancellation and rescheduling.